Terms of Service

1. validity of the general terms and conditions and conclusion of the contract

1.1 These General Terms and Conditions (GTC) apply to sales contracts with private customers and companies that are concluded via the website of the Provider. 

1.2 The order is confirmed by the provider. The contract is concluded as soon as the confirmation is received by the buyer. If the confirmation is not received within a reasonable period of time, the Buyer shall be deemed to have rejected the order and shall be entitled to conclude the agreement with another supplier. 

2. prices and special offers

2.1 Prices are quoted in CHF. VAT and processing are included. Shipping costs are charged separately.

2.2 The provider reserves the right to change the prices at any time. For customers, the prices published on the website on the date of order shall apply.

2.3 The conditions for promotions and discounts are available at the relevant information. 

3. terms of delivery

3.1 Delivery is normally within 1-3 days. If a longer delivery period is necessary, the customer will be informed at the latest after this period has expired. If no information is given, the customer is entitled to cancel the delivery. 

4. liability and guarantee

4.1 The supplier guarantees for a period of 24 months that the goods have the promised properties, that they have no defects that impair their value or suitability for their intended use and that they comply with the prescribed services and specifications. 

4.2 The Buyer shall inspect the goods delivered as soon as possible and report any defects immediately. The responsible customer service can be found at maengel@ilmandi.ch . Secret defects can still be complained about even after the goods have been put into operation or used. The making of payments does not constitute a waiver of a notice of defects.

4.3 If there is a defect, the buyer has the choice to demand free rectification, to make a deduction from the price corresponding to the reduced value, to withdraw from the contract or to obtain a replacement delivery. The right of the buyer to demand compensation remains reserved in all cases. 

5. payment

5.1 The Customer may pay by credit card, PayPal or cash in advance.

6. liability for the online connections 

6.1 The provider undertakes to ensure security in accordance with the latest technical standards in systems, programs, etc., which belong to him and over which he has influence, and to comply with the rules of data protection. 

6.2 Customers must ensure the security of systems, programmes and data within their sphere of influence. In their own interest, customers should keep passwords and user names secret from third parties.

6.3 The provider shall not be liable for defects and malfunctions for which he is not responsible, in particular for security deficiencies and operational failures of third-party companies with which he cooperates or on which he is dependent. 

6.4 Furthermore, the provider is not liable for force majeure, improper action and disregard of risks on the part of the customer or third parties, excessive use, unsuitable operating resources of the customer or third parties, extreme environmental influences, interventions by the customer or disruptions by third parties (viruses, worms, etc.) which occur despite the necessary up-to-date security measures.

7. application of law and place of jurisdiction

7.1 These GTC shall be governed by Swiss law, in particular the provisions of the Swiss Code of Obligations (OR). 

7.2 Place of jurisdiction is the registered office of the Provider.